Royal® Caribbean Cruise™ Support© 1-888-230-8925

The Help Desk provides expert guidance for excursions, onboard packages, and account issues—ensuring a stress-free and enjoyable cruise vacation every time.

How to Use the Royal Caribbean Help Desk Onboard Your CruiseCALL NOW @ [phone]

Once you’re on your Royal Caribbean cruise, the Help Desk (also known as Guest Services) becomes your primary resource for onboard needs. Located in the ship’s main atrium or promenade area, it’s staffed 24/7 to support you throughout your voyage.

Lost your SeaPass card? Visit the help desk immediately. They can reissue it, ensuring you still have access to your cabin and onboard charges.

Need help booking or modifying a shore excursion? The desk offers real-time availability and can advise you on the best options for your port day. If an excursion is canceled due to weather, the help desk handles refunds or alternate arrangements.

If you experience issues with your cabin, such as plumbing or air conditioning problems, the help desk will coordinate with housekeeping and maintenance. They can also relay special housekeeping requests, such as extra pillows or linens.

For guests managing onboard charges, the help desk provides a breakdown of expenses, helps adjust pre-authorizations, and resolves billing disputes.

It’s also the place to ask about dining schedules, Wi-Fi packages, and entertainment reservations. Cruise staff at the desk can walk you through using the Royal Caribbean app or help you make reservations manually.

If you or a travel companion encounter a medical issue, the help desk can connect you to the ship’s medical staff or notify a loved one back home if needed.

The Royal Caribbean Help Desk onboard is more than a customer service counter—it’s your connection to solutions, support, and service throughout your sailing.CALL NOW @ [phone]